Student Evaluation Form for Information Technology Services

                This is my (1st, 2nd, 3rd, etc.) semester in attendance at UWWC.

                My planned major, if any, is

INSTRUCTIONS: When the answer to a question includes a rating scale of 1 to 5, select the number you feel is appropriate.

1. On an average how many hours a week do you spend in the computer labs?

            0-4 hours                                15-19 hours

            5-9 hours                                20-24 hours

            10-14 hours                            25 or more         

2.What uses do you make of the computer labs?

   Working on class assignments

       Never    1    2    3    4    5   Often   

   Using e-reserves

       Never    1    2    3    4    5   Often   

   Research using Library databases

       Never    1    2    3    4    5   Often   

   Research using Internet search engines

       Never    1    2    3    4    5   Often   

   Listening to music

       Never    1    2    3    4    5   Often   

   Leisure web browsing

       Never    1    2    3    4    5   Often   

   What else do you use the labs for?

3. Have you attended any walk-in session provided by the IT department?

        Yes    No   

4. If you answered "Yes" to question 3, how satisfied were you with the workshop?

       Not Satisfied    1    2    3    4    5   Very Satisfied   

On what topics would you like the IT department provide workshops in the future?

5. Is the atmosphere in the Computer labs conducive to your needs?

        Yes    No   

6. Should the computer labs be restricted to quiet use only?

        Yes    No   

7. Do you feel free to make recommendations or ask questions about the computer technology to IT staff members?

        Yes    No   

8. Are the computer and IT policies fair?

        Yes    No   

      If you answered "No" to question 8, what would you like to see changed?

9. Have you been able to receive help from the IT staff or IT student workers when you needed it?

        Never    Sometimes    Always   

      How satisfied were you with that help?

       Not Satisfied    1    2    3    4    5   Very Satisfied   

      If you are not satisfied, Please elaborate.

10. How satisfied are you with the performance of the computers in the labs?

       Not Satisfied    1    2    3    4    5   Very Satisfied   

11. What is your overall impression of services provided to students by the IT department?

12. What additional software would you like to see provided in the labs? What should be removed?

13. Do you feel that you are treated with courtesy and that the staff is helpful? If not, please give specific examples of bad experiences you have had.

14. What other comments, criticisms, or suggestions do you have?